FAQs

We provide 100% customer satisfaction guarantee.

where can you shop to?

From EU warehouse,we can ship to below Europe country with no tax:

France, Belgium, Germany, Spain, Italy, Netherlands, Poland, Austria, Bulgaria, Czech Republic, Denmark, Estonia, Finland, Greece, Ireland, Croatia, Hungary, Lithuania, Luxembourg, Latvia, Portugal, Romania, Sweden, Slovenia, Slovakia

From US warehouse, we can ship only usa with fast shipping and no tax:

USA(not includes islands)

How Can I get DRVETION E-BIKES if I am from other countries?

If you are from another country, please contact us. We have other shipping methods to reach worldwide.

How long does shipping take?

Ebikes ship by UPS /DPD ,it usually need around 1-7 working days after shipment.

Can I redeem multiple discount codes?

No. Discount codes cannot be combined.Only one code can be applied per order.

How to cancel my order?
  • If order has not shipped, reach out to our CS team and they will help you with order cancellation.
  • If order has shipped, you should contact with our CS team to initiate a return process after you have received them. 
How should I store my bike & battery for long periods of time?

If you need to store your bike during a long period of time such as the winter months, please ensure that the battery is fully charged then turn off the master switch which is the red toggle button under the back end of the battery (you can normally leave this on if you use the bike regularly). Then remove the battery from the bicycle and store in a cool place. Following these instructions should ensure our battery to last you many years.

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