Refund policy

This Return & Refund Policy governs all order cancellation, exchange and return services for products purchased on the official DRVETION website. By placing an order, you acknowledge and agree to all terms listed below.

Order Cancellation & Cancellation Handling Fees

If you need to cancel your order after checkout, please contact our customer support team via support@drvetion.com promptly.

  • Cancel before shipment: A 5% order amount handling fee will be deducted from your total refund.
  • Cancel after shipment: A fixed $200 processing fee will be deducted from your refund, and full order cancellation is no longer available.

Exchange Policy

1. Exchange Before Shipment

  • Free exchange for products with the same price.
  • If exchanging for a different model with a different price, customers shall bear the full price difference between two products.

2. Exchange After Shipment (Package Not Received)

Once the order has been shipped out, we do not support any order exchanges.

3. Exchange After Delivery (Valid Within 14 Days Only)

We only accept exchange applications submitted within 14 calendar days after delivery. All exchange items must meet strict conditions: the e-bike remains unworn, odometer mileage is less than 10 miles, and no dirt, dust, scratches or peculiar odor on the whole bike.

Customers need to cover corresponding return shipping fees as below:

  • E-bike: 20inch $200、26 inch $300

If you exchange for a different model, you need to pay an extra $200 shipping fee plus the product price difference.

Return Policy

1. Return Time Limit

All return requests must be submitted within 14 calendar days after e-bike delivery. No return requests will be approved beyond this time limit. You must contact our customer service to obtain official return approval before sending back items; unauthorized returns will be rejected directly.

2. Rejection of Package

If you refuse to sign for and reject the delivered package actively, a fixed $200 service fee will be charged.

3. Eligible Return Conditions

  • The e-bike is unworn, with odometer mileage under 10 miles, no stains, scratches or odor.
  • Complete original packaging, original manuals and all matching accessories are intact and sent back together.

We recommend you keep all original packaging for at least 14 days after receiving goods. If original packaging is lost or damaged, customers need to bear additional repackaging and handling fees.

4. Return Shipping Arrangement

We will provide official return shipping labels for all approved returns. Do not send back items before receiving our official shipping label. Customers are responsible for the fixed return shipping fee of $200 for each e-bike return.

Non-Returnable & Non-Exchangeable Items

  • Used e-bikes and second-hand products without intact original conditions
  • Independent batteries sold separately
  • Custom special orders made according to customer requirements
  • Final sale items, gift cards and free gift orders

The above products are not supported for return or exchange, except for irreversible product damage or functional failures covered by our official warranty.

Product Defects & Quality Issues

If you receive defective, damaged or faulty products, please send detailed damage photos and videos to our customer service within 7 days after delivery. We will arrange free replacement of damaged parts or corresponding compensation solutions. All return and exchange shipping fees caused by product quality problems will be fully covered by DRVETION.

For returns and exchanges caused by personal reasons instead of product quality problems, all shipping fees shall be borne by customers.

Important Notice

  1. After your return or exchange request is approved officially, we will provide a dedicated return shipping label. Please wait for our label before shipping items back, and send us the return tracking number once you ship the package.
  2. We will inspect all returned goods strictly after receiving your package. If returned items fail to meet our return standards, we will send the goods back to you directly without refund, with prior notification sent to your email.
  3. A 25% restocking fee will be charged for all unauthorized returns without prior official approval.
  4. We need 3-6 business days for internal inspection and processing after receiving your returned package.
  5. The whole refund process takes 7-15 business days in total, depending on different bank processing cycles. We will send you an email notification once we complete inspection and refund approval. Please allow extra bank processing time for the fund to arrive in your account.

Contact Us

If you have any questions about order cancellation, return or exchange, please feel free to contact us anytime:

Email: support@drvetion.com