Frequently Asked Questions

Our e-bikes are shipped as standard Class 2 (up to 20 mph with throttle and pedal assist). However, you can easily unlock the settings via the display/app to achieve Class 3 speeds (up to 28 mph, pedal-assist only), depending on local regulations.

In most US states, no license, registration, or insurance is required for Class 1, 2, or 3 e-bikes. They are legally treated like regular bicycles. However, rules can vary by state and national parks. We highly recommend checking your local laws.

The range depends on the model, rider weight, terrain, and assist level. On average, you can expect 60–80 miles per charge using Pedal Assist Mode (PAS), and 45–55 miles on pure throttle mode.

Yes, the battery is fully removable and comes with a secure key-lock system. You can charge it either on or off the bike. A full charge takes approximately 4–6 hours using our standard smart charger.

Our e-bikes have an IP65 water-resistance rating, meaning they can handle splashes and light-to-moderate rain. However, they are not waterproof. Do not submerge the bike in water, and avoid riding in heavy downpours or pressure-washing the electrical components.

Our e-bikes arrive 85% pre-assembled in a heavy-duty box. You only need to install the front wheel, handlebars, pedals, and front light. We provide an all-in-one multi-tool kit and a step-by-step video assembly guide on our website. It takes about 20–30 minutes.

We use standard, high-quality bicycle components (like Shimano gears and Tektro brakes) that can be serviced at any local bike shop (LBS). For electrical components under warranty, we will ship the replacement parts directly to you or your designated local shop.

We offer a 1-year limited warranty covering the frame, motor, battery, and controller against manufacturing defects. Normal wear-and-tear items (like tires, brake pads, and chains) are not covered.

Yes, safety is our top priority. All our batteries and electrical systems are UL 2271 and UL 2849 certified, meeting the highest American national safety standards for electrical fire and shock hazards.

From EU warehouse,we can ship to below Europe country with no tax:
France, Belgium, Germany, Spain, Italy, Netherlands, Poland, Austria, Bulgaria, Czech Republic, Denmark, Estonia, Finland, Greece, Ireland, Croatia, Hungary, Lithuania, Luxembourg, Latvia, Portugal, Romania, Sweden, Slovenia, Slovakia

From US warehouse, we can ship only usa with fast shipping and no tax:
USA(not includes islands)

How Can I get DRVETION E-BIKES if I am from other countries?
If you are from another country, please contact us. We have other shipping methods to reach worldwide.

We offer free shipping to the 48 contiguous US states. Due to battery transportation regulations and shipping sizes, we currently do not ship to Alaska, Hawaii, Puerto Rico, or PO Boxes/APO addresses.

We ship from our US warehouses located in California and New Jersey. Orders are typically processed in 1–2 business days. Delivery via FedEx or UPS Ground usually takes 3–7 business days depending on your location.

Yes. Due to the high value of e-bikes, all e-bike shipments require an adult signature upon delivery to ensure your package arrives safely and prevents theft.

Yes, we partner with Klarna / Affirm / Afterpay to offer flexible financing options. You can choose monthly installment plans at checkout, subject to credit approval.

We offer a 14-day return policy for unused e-bikes in their original packaging . Please note that customers are responsible for the return shipping cost and a 15% restocking fee unless the return is due to a quality defect.

You can cancel your order for a full refund before the shipping label is generated. Once the bike has left our warehouse, the order cannot be canceled, and it will be treated as a standard return.