Frequently Asked Questions

Our e-bikes are shipped as standard Class 2 (up to 20 mph with throttle and pedal assist). However, you can easily unlock the settings via the display/app to achieve Class 3 speeds (up to 28 mph, pedal-assist only), depending on local regulations.

In most US states, no license, registration, or insurance is required for Class 1, 2, or 3 e-bikes. They are legally treated like regular bicycles. However, rules can vary by state and national parks. We highly recommend checking your local laws.

Range is listed per model in the Specifications table on each product page: up to 80 miles on a single charge for the AT20 PRO, AT20 PRO MAX, CT20, CT20 PRO, CT20 PRO MAX, CTR26 and ET20, and up to 50 miles for the BT20. Real-world range moves with assist level, rider weight, terrain, tire pressure, wind and temperature, so expect less in cold weather, on hills, or riding on the throttle alone.

Yes, the battery is fully removable and locks with a key, so you can charge it on the bike or take it indoors. A full charge takes about 7–8 hours on most Drvetion models, and about 5–6 hours on the BT20. The exact figure for your model is listed in the Specifications table on its product page. Use only the supplied charger, and let a wet battery or charger dry completely before plugging it in.

The motor, battery, display and other electrical components are sealed against rain and dust, so light to moderate rain and wet roads are fine. Water-resistance is not the same as waterproofing: never submerge the bike or the battery, never ride through deep standing water, and never use a pressure washer on the motor, display, controller or cable connections. The headlight is rated IP65. After a wet ride, wipe the bike down and dry the connector areas before charging.

Our e-bikes arrive 85% pre-assembled in a heavy-duty box. You only need to install the front wheel, handlebars, pedals, and front light. We provide an all-in-one multi-tool kit and a step-by-step video assembly guide on our website. It takes about 20–30 minutes.

Drvetion e-bikes use standard bicycle parts — a Shimano 7-speed drivetrain and hydraulic disc brakes — so any competent local bike shop can service the mechanical side: tires, brakes, chain, gears and bearings. For the electrical side (motor, battery, controller, display, sensors) we ship warranty-covered replacement parts directly to you or to the shop you choose, and our support team will walk you through fitting.

We offer a 1-year limited warranty covering the frame, motor, battery, and controller against manufacturing defects. Normal wear-and-tear items (like tires, brake pads, and chains) are not covered.

Yes. The documents we hold for these bikes are published for download on our Product Manuals page: IEC 62133 for the battery, CE for the bike together with the EMC and LVD certificates, and RoHS. If you need a certificate for a specific model, or a copy for an insurer, employer or local authority, email sale@drvetion.com with your model name and we will send it.

E-bikes and e-bike bundles are currently available for delivery to eligible European addresses. They can be viewed from the United States, but cannot be purchased for delivery to a U.S. address. Eligible accessories and spare parts remain available for U.S. delivery. See our Shipping & Delivery page for more information.

Shipping is free to the 25 European destinations listed on our Shipping & Delivery page. Enter your address at checkout to confirm availability. E-bikes and e-bike bundles are not currently shipped to the United States.

See the Shipping & Delivery page for processing and delivery information. For a model-specific or destination-specific estimate, contact Drvetion before ordering. E-bikes are not currently stocked for U.S. delivery.

Yes. Due to the high value of e-bikes, all e-bike shipments require an adult signature upon delivery to ensure your package arrives safely and prevents theft.

Yes. Monthly payments are available at checkout through Shop Pay Installments. Select Shop Pay as your payment method to see the plans you qualify for. The number of installments and any interest depend on the order value and an eligibility check, and the terms are shown before you confirm. If Shop Pay Installments is not offered for your cart, contact sale@drvetion.com and we will help you find another option.

Return requests must be submitted within 14 days of delivery and require approval. Eligibility, condition requirements and applicable fees are set out in our Return & Refund Policy. We do not offer a free trial.

Contact sale@drvetion.com promptly to request cancellation. Cancellation conditions and handling fees depend on shipment status; see our Return & Refund Policy.