Product Guide
Drvetion E-Bike Product Guide
Complete user manual, specifications, and maintenance guide for your Drvetion electric bicycle
Table of Contents
1. Product Overview
Welcome to your Drvetion e-bike! This comprehensive guide covers everything you need to know about your new electric bicycle, from initial setup to long-term maintenance.
What's in the Box
- Drvetion e-bike (partially assembled)
- 48V lithium-ion battery with key lock
- 48V 2A smart charger (100-240V input)
- User manual and warranty card
- Assembly tools and hardware
- Pedals (2x)
- Front wheel (if not pre-installed)
Available Models
The Drvetion e-bike is available in six models to suit different needs:
- AT20 - Standard model
- BT20 - Enhanced features
- CT20 - Comfort edition
- DT20 - Deluxe edition
- ET20 - Elite edition
- FT20 - Premium edition
All models share the same core specifications with varying aesthetic and component upgrades.
2. Key Features
Aluminum Alloy Frame
Lightweight yet durable aluminum alloy construction for easy handling and long-lasting performance.
Three Riding Modes
Switch between pure electric, pedal assist, and traditional bicycle modes to match your riding style.
Samsung 21700 Battery
Premium Samsung 50E cells provide reliable power with 10/15/20Ah capacity options.
250W Brushless Motor
Powerful 48V 250W motor handles up to 30° grades with smooth, quiet operation.
SHIMANO 7-Speed
Reliable SHIMANO gearing system for efficient pedaling across various terrains.
CST Fat Tires
20×4.0 inch CST tires provide excellent stability and comfort on any surface.
LCD Color Display
Large color LCD screen shows speed, battery level, distance, and assist mode.
Hydraulic Disc Brakes
Front and rear hydraulic disc brakes ensure safe, responsive stopping power in all conditions.
3. Technical Specifications
| Component | Specification |
|---|---|
| Frame | Aluminum Alloy |
| Display | Color Large Screen LCD |
| Colors Available | Black Grey / White |
| Battery Options | 10Ah / 15Ah / 20Ah Samsung 21700 50E |
| Battery Voltage | 48V (54V max) |
| Charger | 100-240V 2A Smart Charger |
| Motor | 48V 250W Brushless Hub Motor |
| Gearing | SHIMANO 7-Speed |
| Tires | CST 20×4.0 inch (Front & Rear) |
| Brakes | Hydraulic Disc Brakes (Front & Rear) |
| Max Gradeability | 30° |
| Max Speed | 25 km/h (15.5 mph) |
| Range (Pure Electric) | 25-35 km / 40-55 km / 60-80 km (depending on battery capacity) |
| Range (Pedal Assist) | 40-60 km / 60-90 km / 80-120 km (depending on battery capacity) |
4. Battery & Charging
Battery Lock Positions
Your e-bike battery features a key-operated lock with three positions:
- Lock: Battery is secured and cannot be removed
- Off: Battery is connected but power is off
- On: Battery is powered on and ready to use
Installing the Battery
- Align the battery aluminum strip with the battery box slot on the frame
- Slide the battery firmly into place until it clicks
- Turn the key to the "On" position to power on
- Remove the key for security (battery stays in position)
Charging Instructions
- Use only the original Drvetion charger provided with your e-bike
- Connect charger to battery first, then to power outlet
- Charging time: 4-7 hours until indicator turns green
- Do not leave charger connected for more than 24 hours
- Charge in a cool, dry place away from direct sunlight
- For optimal battery life, perform a full charge once per month
Battery Care Tips
- Store battery at room temperature (15-25°C / 59-77°F)
- If storing for extended periods, keep battery at 50-70% charge
- Avoid completely draining the battery regularly
- Do not expose battery to temperatures above 60°C (140°F)
5. Range & Performance
Expected Range by Battery Capacity
| Battery | Pure Electric Range | Pedal Assist Range |
|---|---|---|
| 10Ah | 25-35 km (15-22 miles) | 40-60 km (25-37 miles) |
| 15Ah | 40-55 km (25-34 miles) | 60-90 km (37-56 miles) |
| 20Ah | 60-80 km (37-50 miles) | 80-120 km (50-75 miles) |
Factors Affecting Range
- Rider weight: Heavier riders consume more power
- Terrain: Hills and rough surfaces reduce range
- Temperature: Cold weather (below 10°C/50°F) reduces battery efficiency
- Tire pressure: Under-inflated tires increase rolling resistance
- Riding style: Frequent acceleration and braking uses more power
- Assist level: Higher assist levels drain battery faster
- Wind resistance: Headwinds reduce range
6. Motor & Performance
48V 250W Brushless Hub Motor
Your Drvetion e-bike is equipped with a high-efficiency 48V 250W brushless hub motor integrated into the rear wheel. This motor provides:
- Smooth acceleration: Progressive power delivery for comfortable riding
- Quiet operation: Brushless design eliminates motor noise
- High torque: Capable of climbing 30° grades with ease
- Low maintenance: No brushes to wear out
- Regenerative braking: Some energy is recovered during braking (model dependent)
Performance Characteristics
- Max speed: 25 km/h (15.5 mph) - compliant with e-bike regulations
- Max gradeability: 30° (56% grade)
- Motor type: Rear hub motor
- Efficiency: >80% at normal operating conditions
7. Display & Controls
LCD Color Display
The large color LCD display shows all essential riding information:
- Current speed
- Battery level (5-bar indicator)
- Assist level (0-3 or 0-5 depending on model)
- Odometer (total distance)
- Trip distance
- Riding mode indicator
- Light status
- Error codes (if any)
Handlebar Controls
Left Side Controls
- Left brake lever: Rear brake
- Display button: Power on/off, menu navigation
- LCD instrument: Display screen
Right Side Controls
- Right brake lever: Front brake (with motor cutoff switch)
- Thumb shifter: SHIMANO 7-speed gear selector
- Throttle acceleration: Thumb throttle for pure electric mode
Button Operations
| Action | Button Operation |
|---|---|
| Power On | Press and hold power button for 1 second |
| Power Off | Press and hold power button for 3 seconds |
| Increase Assist | Press + button (models with EB350 display) |
| Decrease Assist | Press - button (models with EB350 display) |
| Walk Mode | Press and hold - button for 3 seconds |
| Headlight On/Off | Press and hold + button for 3 seconds |
| APP Pairing | Press and hold + and - buttons for 8 seconds (EB350 models) |
8. Riding Modes
Your Drvetion e-bike offers three distinct riding modes to suit different needs:
Mode 1: Pure Electric (Throttle Mode)
- Use the thumb throttle without pedaling
- Motor provides full power up to 25 km/h
- Best for: Short trips, starting from stops, climbing hills
- Consumes more battery power
Mode 2: Pedal Assist Mode
- Motor automatically assists when you pedal
- Choose assist level 1-3 (or 1-5 on some models)
- Level 1: Light assist, maximum range
- Level 2: Medium assist, balanced performance
- Level 3: Strong assist, hill climbing
- Best for: Longer rides, fitness, extending range
Mode 3: Bicycle Mode (No Assist)
- Motor is completely off
- Ride like a traditional bicycle
- Use SHIMANO 7-speed gears
- Best for: Exercise, when battery is depleted, downhill coasting
Switching Between Modes
- Turn on the display using the power button
- Press + or - buttons to cycle through assist levels
- Press - to reach level 0 (bicycle mode, no assist)
- Use thumb throttle for pure electric mode (when in any assist level)
9. Assembly & Setup
Your Drvetion e-bike arrives 85% assembled. Follow these steps to complete setup:
Tools Required
- 5mm Allen key (included)
- 15mm wrench (included)
- Cross-head screwdriver (not included)
Assembly Steps
-
Install Front Wheel
- Open the brake caliper (if applicable)
- Insert front wheel axle into fork dropouts
- Tighten axle nuts securely with 15mm wrench
- Close brake caliper
-
Install Handlebar
- Loosen the stem faceplate bolts
- Insert handlebar into stem clamp
- Align handlebar straight with front wheel
- Tighten faceplate bolts evenly (5mm Allen key)
-
Install Pedals
- Identify left (L) and right (R) pedals
- Left pedal: Thread counterclockwise (reverse thread)
- Right pedal: Thread clockwise
- Tighten securely with 15mm wrench
-
Install Battery
- Slide battery into battery box on frame
- Ensure it clicks into place
- Turn key to "On" position
-
Adjust Seat Height
- Loosen seat post clamp
- Adjust seat to comfortable height
- Tighten clamp securely
-
Check Tire Pressure
- Recommended pressure: 20-30 PSI (printed on tire sidewall)
- Inflate to proper pressure before first ride
-
Test Brakes
- Squeeze both brake levers firmly
- Brakes should engage smoothly without touching handlebar
- Adjust cable tension if necessary
-
Test Gears
- Shift through all 7 gears while pedaling
- Gears should shift smoothly without skipping
- Adjust derailleur if necessary
10. Safety Guidelines
General Safety
- Always wear a properly fitted helmet when riding
- Keep both hands on the handlebars while riding
- Keep feet on pedals at all times
- Obey all traffic laws and signals
- Ride defensively and be aware of your surroundings
- Use front and rear lights when riding at night
- Do not ride under the influence of alcohol or drugs
Brake Safety
- Always keep fingers on brake levers when riding
- Test brakes before each ride
- Use both brakes together for maximum stopping power
- Apply brakes progressively, not suddenly
- Allow extra stopping distance in wet conditions
Riding Conditions
- Do not use cruise control on slippery or uneven roads
- Reduce speed on wet, gravel, or unpaved surfaces
- Avoid riding in standing water deeper than 10cm
- Do not ride in extreme weather conditions (heavy rain, snow, ice)
- Reduce speed when cornering, especially on wet surfaces
Weight Limits
- Maximum rider weight: 120 kg (265 lbs)
- Maximum cargo weight: 25 kg (55 lbs)
- Do not carry passengers
Maintenance Safety
- Disconnect battery before performing maintenance
- Use only genuine Drvetion replacement parts
- Do not modify electrical components
- Inspect brakes, tires, and bolts regularly
- Lubricate chain regularly with bicycle-specific lubricant
11. Maintenance
Daily Checks (Before Each Ride)
- Check tire pressure and condition
- Test front and rear brakes
- Check battery charge level
- Ensure all lights are working
- Verify quick-release levers are secure (if applicable)
Weekly Maintenance
- Clean the frame and components with mild soap and water
- Inspect brake pads for wear
- Check chain for proper lubrication
- Tighten any loose bolts (handlebar, stem, seat post)
- Inspect tires for embedded debris or wear
Monthly Maintenance
- Perform a full battery charge cycle
- Inspect derailleur alignment and adjust if necessary
- Lubricate pivot points (brake levers, derailleur)
- Check wheel bearing play
Chain Care
- Clean chain every 200-300 km (125-185 miles)
- Use bicycle-specific chain lubricant
- Apply lubricant to inner rollers while backpedaling
- Wipe off excess lubricant with clean rag
- Do not use WD-40 or general-purpose oils
Brake Maintenance
- Inspect brake pads monthly
- Replace brake pads when thickness is less than 1mm
- Bleed the hydraulic brake system annually
- Keep brake rotors clean with isopropyl alcohol
Tire Maintenance
- Maintain tire pressure at 20-30 PSI
- Inspect tires for cuts, tears, or excessive wear
- Replace tires when tread is worn smooth
- Check tire sidewalls for cracks or damage
12. Troubleshooting
Battery Issues
Battery won't charge
- Check that charger is properly connected to battery and outlet
- Verify outlet is working (test with another device)
- Inspect charging port for debris or damage
- Ensure battery temperature is between 0-45°C (32-113°F)
- Try a different outlet or charger if available
- If problem persists, contact support
Battery drains quickly
- Check tire pressure (low pressure increases drain)
- Reduce assist level when possible
- Avoid frequent acceleration and braking
- Ride in higher gears on flat terrain
- Check for brake drag (wheels should spin freely)
- Battery capacity naturally decreases over time (normal after 500+ cycles)
Motor Issues
Motor not working
- Check battery charge level
- Ensure battery is properly seated and locked
- Check for error codes on display
- Verify brake levers are fully released (motor cutoff switch)
- Turn bike off and on again
- Check motor cable connections
- If problem persists, contact support
Motor makes noise
- Some motor noise is normal during operation
- Grinding noise: Check for debris in motor housing
- Clicking noise: Inspect motor mounting bolts
- High-pitched whine: May indicate bearing wear
- If noise is excessive or new, contact support
Display Issues
Display not turning on
- Check battery charge level
- Ensure battery is properly connected
- Check display cable connections
- Try holding power button for 5 seconds to reset
- If display remains blank, contact support
Error codes on display
Common error codes and solutions:
- Error 0: Normal operation
- Error 6 (E06): Motor hall sensor fault - check motor connections
- Error 7 (E07): Throttle fault - check throttle connection
- Error 8 (E08): Brake signal fault - check brake lever switches
- Error 9 (E09): Communication error - check display cable
- Error 10 (E10): Battery voltage fault - check battery connection
- Error 11 (E11): Controller fault - contact support
- Error 12 (E12): Motor temperature protection - let motor cool down
- Error 13 (E13): Battery temperature protection - let battery reach normal temperature
If error persists after checking connections, contact support.
Brake Issues
Brakes feel spongy
- Inspect brake pads for wear
- Bleed the hydraulic brake system to remove air
- Check for air in brake lines
Brakes squealing
- Clean brake rotors with isopropyl alcohol
- Check brake pad alignment on rotor
- Bed in new brake pads (perform 10-15 moderate stops)
- Replace brake pads if contaminated with oil
- Ensure rotors are not warped
13. Frequently Asked Questions
How long does the battery last?
The Samsung 21700 50E battery is rated for 800+ full charge cycles at 80% capacity retention. With normal use, expect 3-5 years of service before noticeable capacity reduction. Proper care (avoiding extreme temperatures, regular full charges, not fully depleting) extends battery life.
Can I ride in the rain?
Your Drvetion e-bike is water-resistant and can handle light rain. However, avoid riding in heavy rain, standing water, or submerging any components. After riding in wet conditions, dry the bike thoroughly and lubricate the chain.
How fast can the e-bike go?
The maximum assisted speed is 25 km/h (15.5 mph), compliant with e-bike regulations in most regions. The motor gradually reduces assistance above this speed for safety and legal compliance.
Do I need a license to ride?
In most regions, e-bikes with 250W motors and 25 km/h max speed do not require a license, registration, or insurance. However, regulations vary by location. Check your local e-bike laws before riding.
Can I upgrade the battery?
Battery upgrades may be available depending on your model. Contact Drvetion support to check compatibility. Always use genuine Drvetion batteries to maintain warranty coverage and ensure safety.
How do I transport the e-bike?
Use a hitch-mounted bike rack rated for e-bike weight (typically 50-70 lbs). Remove the battery before transport to reduce weight and prevent damage. Secure the bike with straps at the frame, not the wheels.
What tire pressure should I use?
Recommended tire pressure is 20-30 PSI, depending on rider weight and terrain. Lower pressure (20-25 PSI) provides more comfort and traction on rough surfaces. Higher pressure (25-30 PSI) reduces rolling resistance on smooth pavement. The maximum pressure is printed on the tire sidewall.
How often should I service the e-bike?
Perform basic maintenance weekly (cleaning, lubrication, bolt checks). Schedule professional service every 6 months or 1000 km (620 miles), whichever comes first. More frequent service may be needed for heavy use or harsh conditions.
Can I use a different charger?
Only use the original Drvetion charger or a genuine replacement. Using incompatible chargers can damage the battery, void the warranty, and create safety hazards. The charger must match the battery voltage (48V) and connector type.
What is the warranty coverage?
See the Warranty & Support section below for detailed coverage information. In summary: Frame, battery, motor, and controller are covered for 12 months. Most components (display, crankset, fork, chain, charger) are covered for 6 months. Consumables (lamps, pedals, tires, brake pads) are covered for 1 month.
14. Warranty & Support
Warranty Coverage
Drvetion e-bikes are covered by a comprehensive limited warranty from the date of original purchase:
| Component | Warranty Period |
|---|---|
| Frame | 12 months |
| Battery | 12 months |
| Motor | 12 months |
| Controller | 12 months |
| Display / Instrument | 6 months |
| Crankset | 6 months |
| Fork | 6 months |
| Chain | 6 months |
| Charger | 6 months |
| Lamps / Lights | 1 month |
| Pedals | 1 month |
| Tires | 1 month |
| Brake Handles / Levers | 1 month |
| Consumables (brake pads, etc.) | 1 month |
Warranty Terms
- Warranty covers manufacturing defects and workmanship issues
- Warranty does not cover damage from accidents, misuse, negligence, or normal wear
- Warranty is valid only for the original purchaser
- Warranty is non-transferable
- Repairs or replacements under warranty are subject to Drvetion's inspection and approval
- Shipping costs for warranty claims are the customer's responsibility for non-quality issues
- Warranty terms are subject to the official Drvetion website announcement
Out-of-Warranty Service
For issues not covered by warranty, Drvetion offers paid repair services and replacement parts. Contact support for pricing and availability.
Contact Support
For warranty claims, technical support, or questions about your Drvetion e-bike:
- Email: Sale@Drvetion.Com
- Sales: Sale@Drvetion.Com
- General: Sale@Drvetion.Com
When contacting support, please provide:
- Your order number
- E-bike model (AT20/BT20/CT20/DT20/ET20/FT20)
- Serial number (located on frame near bottom bracket)
- Description of the issue
- Photos or videos if applicable
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Awesome bike! Bought with family trips in mind and it was a hit. Great gear for spending time together. I highly recommend!
Amazing bike! Comfortable, sturdy, and perfect for everyday errands. A real pleasure to ride. Highly recommend!
Perfect for weekend rides! Took it to the lake this weekend and it performed amazing. The battery lasted the whole trip and the ride was super smooth. It's the best way to relax and enjoy nature.
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I've been using my new electric bike for a while now, and I couldn't be happier with the purchase. The battery life easily covers my daily trips, and the pedal assist is responsive and powerful. It's sturdy, stylish, and saves me so much time and effort every day. Definitely one of the best investments I've made!Shop AT20 PRO MAX →
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